![]() ![]() If you use a wireless network to connect to your printer, follow these steps: If your issue persists, consider using a different USB cord. If you use a USB cord to connect, ensure that it is securely in place. Is it online? You’re all set! If not, move on to the next section.ĭepending on how your printer is connected to your device, you may have any number of reasons why the printer is still appearing to be offline. Check your printer status by clicking it.Go back to the Devices and Printers window and press F5.Use the network configuration report you ran previously to add a new port -a hostname is preferred.Select Standard TCP/IP Port and click New Port.Right-click on your printer name, choose Printer Properties, and click the Ports tab.You can do this through the Settings or Wireless menu for your printer. If the printer is still offline, print a network configuration report. Click your printer name and check the status.Go back to the Device and Printers window and press F5.Then, click Start under the service status and click OK.If they show up blank with a manual startup type, right-click the name and select Properties.If they are running and the startup type is automatic, go to the next step.Check the Status and Startup type columns.Scroll through the list to find Function Discovery Provider Host and Function Discovery Resource Publication.Search Windows or ask Cortana for Services.If it does, follow these steps (but skip this section if it doesn’t) Click the Ports tab and look to see if your printer uses a WSD port.Next, right-click your printer and select Printer Properties.To determine this, search Windows or ask Cortana for Control Panel and click “View devices and printers”.The next step in resolving offline printer issues is to see if your printer uses a WSD port. Options 3 - Confirm your printer port and Windows services status Continue through the prompts and click Yes if asked to make this printer the default printerĭid these instructions help you? You’ll know it worked if your printer status changed from “offline” to “online.” If not, continue to the next section.Follow the prompts and click Yes if asked to turn on printer updates The application will identify potential connection issues.If your printer is not listed, restart your printer, then click Retry in the Print and Scan Doctor application.If you are prompted, choose Yes to trust the file source because it comes directly from the HP tech support team.You may need to be in administrator mode to do this Open the application called HPPSdr.exe by clicking it from the download location and allowing it to run.You can find this special version that’s designed to resolve offline issues by clicking this link. Use the HP Print and Scan Doctor application to identify and solve errors.It’s best to do them in this order, however, because the simplest fixes are listed first and require the least effort and tech knowledge. ![]() If your problem is resolved, don’t feel you have to continue through all the steps. These instructions will address several issues. How to change the printer from offline to online status Let’s take a look at what the problem is and how to get back online and printing again. Just remember to save your work so that you can print your projects later.Įach of these reasons has a different resolution process. If you have print jobs in the printer queue, you may need to cancel them until you get back online. Do not send any more print requests to your offline printer until you’ve gone through our troubleshooting guide. Unfortunately, a printer that is offline cannot receive new print jobs and process them, so it’s wise to pause all print jobs until you resolve the issue. An offline printer is one that cannot communicate with the device sending the print job. It doesn’t mean that your printer is broken, however. If you’ve received this error message, it can be frustrating. What does it mean when your printer is offline?
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